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favorite this post **Players Club Rep** (Cape Canaveral) hide this posting unhide

180 Christopher Columbus Drive

(google map)

compensation: TBD
employment type: part-time

Player Club Rep
Opens Players Club accounts, provides customers with information regarding the property and its amenities, greets buses, and actively markets and promotes current and upcoming property promotions and events. Develops guest loyalty, relationships and direct marketing programs

· Serve as initial contact and key data entry clerk for Players Club database information
· Identify and gather information on valuable guests through observation, analysis, personal contact and service
· Develop guest loyalty, relationships and direct marketing programs
· Provide services to response to guest requirements
· Conduct informal surveys and queries

Greets customers as a representative of Victory Casino Cruises and provides information concerning casino programs and amenities, hotels and restaurants, and the Players Club program
Issues promotional amenities, redeems coupons, maintains accurate records in Players Club accounts and maintains inventory control records
Ensures accuracy of gaming patron data when accessing account information
Must project professionalism, and a consistently friendly and outgoing personality
Greets buses, distributes Players Club cards and requested coupon packages to passengers
Ensures Players Club area is clean and free of safety hazards
Resolves service problems according to established guidelines
Communicates and reports on guest feedback including specific guest issues and actions taken or suggested actions to resolve the guest issue
Provides superior and personalized guest service to all gaming patrons
Assists with Marketing events and promotions as needed
Adheres to regulatory, departmental and company policies in an ethical manner and encourages others to do the same
Other duties as assigned by Lead Players Club Representative, Players Club Supervisor and/or Players Club Manager

Victory Casino Cruises has a No Visible Tattoo Policy.
For this position you must be cleared of all arm, hand, face & neck tattoos.

Apply @

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6005947902


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