favorite this post Guest Service Representative/Relief Night Auditor (Viera, FL) hide this posting unhide

130 Sheriff Drive

(google map)

compensation: Commensurate with Experience
employment type: employee's choice

Here we grow again! Guest Service Representative/Relief Night Auditor Available

What will I be doing?

As a Guest Service Representative/Relief Night Auditor of the Hampton Inn Melbourne/Viera, you would be responsible for assisting the guests upon arrival, departure, and during their stay in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Check In/Check Out procedures
•Answering and handling all incoming phone calls
•Responding to and handling all guest requests
•Preventing issues from occurring to the best of your ability
•Resolving any guest issues as they arise, ensuring the happiness of each of our guests
•Providing excellent guest service to each person both on the phone and in-person

What are we looking for?

Basic Qualifications:
• Computer literacy, with ability to easily navigate database, browser, email, document and spreadsheet applications and related programs.
• Flexible scheduling.
• Exceptional service orientation, with keen ability to focus and deliver on guest needs.
• Reliable and responsible character, with exceptional follow up and attention to detail.
• Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
• Ability to work effectively as an independent contributor, and as a part of a collaborative team.
• Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
• Experience with major hospitality brands (Marriott, Choice, Hilton, Starwood, etc.) is highly desired.

Preferred Qualifications:
• Local market experience
• Hilton brand experience (OnQ)

To apply for this opportunity, please apply in person only at 130 Sheriff Drive, Melbourne, FL 32940. Please no phone calls or emails. Position can be either part time or full time.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6720458192


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